The Audacious OBM Podcast
Lead management success: 5 questions I ask every new OBM lead
The 5 Essential Questions Every OBM Should Ask Their Leads In today's buzzing online world, being a pro at managing potential clients can mean the difference between your online business taking off or just muddling through? Well, as an Online Business Manager (OBM),...
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The Day It All Turned to Poo
Navigating Burnout and the Path to Recovery When Your Business Hits Rock Bottom When you embark on your business journey, nobody warns you about the potential lows you may face amidst the highs. Every journey is unique, and as entrepreneur Leanne Woff beautifully...
Creating Amazing Client Offboarding Experiences: Goodbye is never goodbye
Unlocking the Secrets to Creating Amazing Client Offboarding Experiences How do you leave a lasting positive impression even after the project ends? In the OBM world, it is not just about securing contracts, it's about maintaining positive relationships even after...
Creating Amazing Client Service Delivery Experiences: Giving clients what they need, when they need it, the way they need it
The Power of First Impressions for an Unforgettable Client Experience Think of client service like being a translator. Just like a translator who speaks many languages, giving great client service means understanding the needs of your client and your business. The...
Creating Amazing Client Onboarding Experience: How to get clients to love you from the get-go
The Power of First Impressions for an Unforgettable Client Experience Imagine stepping into a fine dining restaurant for the first time. You're immediately greeted by a friendly host, your coat is taken with a smile, and you're guided to a perfectly set table. You...
Creating Amazing Client Experience: What Are They And Why Every OBM Needs Them
A must-have strategy for every OBM to create amazing client experiences In the dynamic world of online business management, standing out from the crowd is more important than ever. One of the most effective ways to differentiate yourself and provide value to your...
The biggest mistake I’ve made as an OBM
Lessons learned... As an Online Business Manager, you're bound to encounter a variety of challenges. But there's one particular mistake that can cause significant frustration and difficulties in your work. It's not a mistake you make once and then learn from, but...